Customer Service 

 

Shipping & Delivery

 

Shipping Methods
We are pleased to offer FREE ground shipping on ALL pillows and throw orders for retail customers within the continental U.S.! You may select expedited shipping at checkout and the shipping charges will be calculated for you.  We will send an email once your order ships.

 

Expedited Shipping
Expedited shipping is available at an additional charge. Choose your preferred shipping method during checkout and the shipping and handling costs will be calculated based on the shipping method you select.

 

Delivery Time
Even though our products are made to order, we pride ourselves in delivering them to you in a much quicker timeframe than most custom orders. Our pillows require approximately 2 weeks to produce and be ready to ship. Once your items are ready to ship, ground shipping transport time is estimated between 1-5 days within the Continental U.S. If you choose to pay for expedited shipping, the transit time will be reduced based on the method you choose.

 

International Shipping
We are happy to serve shoppers from all over the world. Shipping pricing will vary based on your shipping destination. Duties and taxes are the responsibility of the buyer. Select the appropriate shipping method during checkout and the shipping and handling costs will be calculated for you.

 

Ordering (Sizing, Care, etc)

 

Placing an Order
You will be charged the full cost of merchandise and any additional shipping and handling (there is no charge for our complimentary ground shipping on pillows and throws within the continental U.S.) when you place your order. A confirmation email will be sent to you and your order will be placed into production immediately.

 

Pillow Sizing
Some pillow styles may be offered in one size only, due to fabric pattern repeat. When multiple sizes are offered, you may select your size preference from the drop down box. All of our pillows are generously sized and generously stuffed for a luxurious look and feel. There is also the option to view a size chart to see the comparison of pillow sizes. If you don't see the size you are interested in please contact us to discuss possible custom options.

 

Pillow Finish
Our pillows are finished with a knife edge finish for a chic look. If you prefer piping it can be added to many of our pillow styles upon request for a nominal additional charge.

 

Limited Quantities

In order to keep our pillows fresh and unique, many of our patterns have limited quantities. If you see something you like that is no longer in stock, please contact us at kelly@kellykeiserdesign.com and we will be happy to help you find other similar patterns.

 

Care Instructions

 

Pillows
For your pillows to look their best please fluff them when you remove them from the packaging. This will ensure the pillows have the generously stuffed look that helps make them so special!

 

Our pillow covers are Dry Clean Only.

 

Inserts

If necessary you can fluff your pillows in order to get the fullness back into them after use. Over time, if you would like to replace the inserts in your pillows to get them back to the original fullness, contact us and you can purchase new inserts from us without having to replace your pillows covers.

 

Return & Exchange Policies

 

Returns/Exchanges
We want you to be completely satisfied with your handmade pillow purchase. We will accept returns or exchanges requested within seven (7) business days of receipt.  If you are doing a return and not an exchange, a 15% restocking fee will be deducted from the return amount. Returns and exchanges must be authorized in advance. Please call customer service at 800-791-6770 for pre-approval on all exchanges and returns. Any items received without authorization will not be accepted. You are responsible for the shipping cost back to us for the returned item. We suggest all returns are sent with tracking, as we cannot be responsible for returns that we do not receive. For your convenience, many of our pillows have swatches available which you may order in advance to be sure of color and pattern. Return/exchanged merchandise must be in original condition, unused, unwashed and not damaged. Damage that is apparent upon delivery must be noted on the freight carrier receipt. ALL DAMAGE CLAIMS MUST BE REPORTED AT ONCE. Keep all packaging materials to file a claim. Any manufacturing defects also need to be reported immediately. Please note: all printed textiles have irregularities in the printing; these are not considered defects, but are the nature of the product. 

 

Payment Methods

 

Payment Methods
For your convenience, we accept PayPal,Master Card, Visa and American Express. 

 

Privacy & Security

 

Privacy
We recognize the sensitive nature of your personal and business information. For your protection all information is kept strictly confidential. We do not sell our customer's information or use it for any other purposes.

 

Security
Our payment gateway is committed to safeguarding customer information and combating fraud. They utilize industry-leading technologies and protocols, such as 128-bit SSL (Secure Sockets Layer) and PCI-DSS compliance.

 

Contact Us

We would love to hear from you! We'll do our best to promptly respond to all inquiries. We also love to hear your comments about our products and our website. Feel free to email us with your thoughts and feedback as well!

 

Email
kelly@kellykeiserdesign.com - for sales and customers service support, 

 

Phone
Local - (415)567-8818

 

Frequently Asked Questions

 

Do you offer hypoallergenic pillows?
Absolutely! We have a luxurious down substitute hypoallergenic insert that we can offer you upon request. Please email us with your order number and request for a hypoallergenic insert at kelly@kellykeiserdesign.com

 

How can I find out when you have new pillow fabrics and accessories available?
Sign up for our emails and you will be the first to know when we add new pillow fabrics and exciting new accessories to our site! We will also send you occasional special offers and promotions. You can sign up at the bottom of our home page and other places on our site.

 

Can you help me choose pillows and accessories that go well with my room decor and go well with each other?
Absolutely! We would be happy to help you pick the perfect decorative pillows and accessories to fit with your existing decor. Email us photos of the room and your furniture and we would be delighted to use our design expertise to help you find the perfect home accessories to complete any room. In addition, when you click on a pillow or accesory on our site, you will see a list of complementary products that go well with that item to help you choose as well.